AUTISTIC NICK’S QUICK GUIDE TO USING YOUR NDIS MYPLACE PORTAL
What is myplace?
The NDIS participant portal is called myplace.
It is a secure website portal on the Australian Government’s myGov website where you or a person you trust (a nominee or child representative) can access your NDIS information.
What the Myplace portal looks like
What can I do on the myplace portal?
See your current plan and previous plans.
Check your contact details.
See messages from the NDIS.
Create and view payment requests.
Create and manage service bookings.
Upload documents, including assessments or service agreements.
Share your plan, or parts of your plan, with your service providers.
Find service providers.
How do I access myplace?
You will need a myGov account to sign in to myplace.
If you already have a myGov account for other government services such as Medicare, the Australian Taxation Office or Centrelink, you can use the same myGov account for the NDIS.
Visit myGov to find out how to create your myGov account https://my.gov.au/LoginServices/main/login?execution=e1s1
You will be given an activation code to use the first time you access the myplace portal. It is important that you access myplace as soon as possible after you receive your activation code, as the code will expire within 10 days.
If you need an activation code, or your activation code has expired, you can get another one by calling the NDIA on 1800 800 110 or contacting your ECEI Coordinator or LAC.
Where can I get help?
If self-managed participants need support using the portal there are resources available below or you can call 1800 800 110.
The myplace Step by Step Guide includes directions on using myplace.
Resources:
Myplace Participant Portal Step by Step Guide (PDF 4MB) https://www.ndis.gov.au/media/1415/download
Myplace Participant Portal Step by Step Guide (DOCX 6MB) https://www.ndis.gov.au/media/1416/download
Self help guide to myplace system messages and error codes (PDF 620KB) https://www.ndis.gov.au/media/96/download
Self help guide to myplace system messages and error codes (DOCX 959KB)
https://www.ndis.gov.au/media/99/download
If you need assistance with logging into myGov please call the myGov helpline on 13 23 07 and select option 1 (Operating Hours 7am – 10pm Monday to Friday and 10am – 5pm Saturdays and Sundays AEST) or you can go to the help section on the myGov website https://my.gov.au/LoginServices/main/login?execution=e1s1
AN NDIS PORTAL GUIDE (PDF) AND WORD DOC VERSIONS
PB%20myplace%20participant%20portal%20%202.8%20PDF_0
A VIDEO TO EXPLAIN HOW TO LOG INTO YOUR MYPLACE ACCOUNT
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Thank you for reading and I will see you next time for more thoughts from across the spectrum.
Autistic Nick 